Delivery time is approximated
WE DO NOT SHIP TO PO BOXES
EU - DHL EXPRESS
1-4 business days (Tracking number provided)
US - USPS SHIPPING
2-3 Business Days
Full Tracking worldwide.
DHL Express service WORLDWIDE 3-5 Business days. Delays depending on the country may occur.
Please allow up to 48 hours for processing orders and to receive tracking number/Confirmation of order shipment, and up 72hrs for it to shipped out.
We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.
All our packages require a signature on delivery.
CUSTOMS IMPORT DUTY & TAXES
PLEASE BE AWARE THAT SAGESWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.
OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.
SAGESWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.
If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.
SALE PERIODS- PLEASE ALLOW UP TO 4 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED DUE TO HIGH ORDER VOLUMES.
DUE TO HIGH VOLUMES OF ORDERS/EMAILS DURING SALE PERIODS- IF WRONG ITEMS ARE ORDERED DURING SALE PERIODS WE CAN NOT TAKE RESPONSIBILITY FOR CHANGING THE ORDER BEFORE PICK UP OF SHIPMENT. IF YOUR ORDER IS SHIPPED BEFORE YOUR CUSTOMER SERVICE EMAIL IS CHECKED IT IS THE CUSTOMERS RESPONSIBILITY TO RETURN THE INCORRECT ITEMS PURCHASED.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE!!
We are not liable for wrong information given to us when shipping information is ask in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.